Why be a part of Maplesoft Group?

Do you want to work in a dynamic environment where your contributions count?

At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

To be considered for new opportunities please send us your resume at


  • Phone Number
  • Filename

    Title Application Support and Development Specialist
    Location Calgary, AB
    Start Date 08-21-2020
    Language English
    Salary Negotiable
    Security Clearance Reliability Status
    Duration Permanent
    Date Posted 08-21-2020
    Job ID 11950
    Recruiter Email
    Maplesoft Group is currently seeking an Application Support and Development Specialist to join one of our clients located in Calgary for a permanent role.


    POSITION ACCOUNTABILITIES: (including but not limited to)

    - Provides business users with an application support and development service focus .
    - Provides on-call support rotation for production environments in a 24 X 7 schedule.
    - Monitors, troubleshoots, analyzes and resolves data and application issues.
    - Manages and resolves bug fixes or service tickets from business and/or incident requests, within current Service Level Agreements.
    - Ensures adherence to best practices for application enhancements and support, including complex systems analysis; ensures adoption and adherence to defined support processes (e.g. incident management, problem management, change management, etc.) and ensures the operating efficiency of existing application systems.
    - Reviews, analyzes, and designs programming systems, including coding, testing, debugging and installing up to and including a large-scale system.
    - Conducts quality reviews of designs, solutions and implementations including documentation, knowledge transfer and revisions.
    - Ensures that systems are developed/tested to meet business requirements and specifications.
    - Drives the resolution and troubleshooting of issues during development and post-production support.
    - Provides daily and occasional weekend support for various activities including: application releases, disaster recovery, database and OS upgrades and application patching.
    - Performs complex source-code development.
    - University Degree in Computer Science, Information Systems, Engineering, Science or equivalent practical experience.
    - 5+ years experience delivering technical solutions within a formal Software Development Lifecycle, diagnosing, isolating and debugging software problems.
    - 5+ years of practical experience using a variety of programming languages, databases and environments.
    - Proven experience with the following technologies is required:
    - BluePrism (preferred) or UIPath RPA development
    - JAVA, JAVA Script
    - SOA, UI Programming, Multi-threading, Web Services, API
    - Microsoft Web development ASP.Net, IIS, C#
    - SQL, PL/SQL
    Asset skills include:
    - Windows Server, SQL Server, JIRA, GIT
    - XML/XSD, IIS Configuration/Troubleshooting, Active Directory
    - Experience with testing methodologies, platform standards, software development process/life cycle
    Nice to have:
    - Familiarity with the ESRI JavaScript API modules 3.x
    - Good communication skills, sensitive to semantics and ability to discuss work requests and projects using high-level, non-technical terms.  Ability to effectively present information and respond to questions from groups or managers, clients and customers.
    - Experience at working both independently and in a team-oriented collaborative environment with the ability to understand both technical intricacies and see the big picture ramifications. Ability to solve practical problems and deal with a variety of concrete variables, in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    - Non-standard hours and/or extended work hours may be expected due to project requirements and/or deadlines, system or user issues as well as workload backlog. Effective management of time between standard and non-standard hours is required to ensure availability and services are optimal.
    - Ability to effectively multi-task in a fast-paced environment.
    - Constructive collaboration and establishing positive relations with support groups is essential to ensure maximum uptime and minimum downtime for applications in adherence to Service Level Agreements.

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.


    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors.

    All employment decisions are made based on business needs, job requirements, and individual qualifications.
    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at
    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!