Why be a part of Maplesoft Group?

Do you want to work in a dynamic environment where your contributions count?

At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

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    Title Business Analyst
    Location Ottawa, ON
    Start Date 02-17-2020
    Language Bilingual Preferred
    Salary Negotiable
    Security Clearance Reliability Status
    Duration 6+ months
    Date Posted 02-06-2020
    Job ID 11807
    Recruiter Email
    Maplesoft Group is currently seeking a Business Analyst to join one of our clients located in Ottawa


    The selected candidate will report to the ITSM Project Manager and will perform tasks like:

    • Document the various processes put in place (during the implementation of the tool)
    • Review and propose optimizations of some of these processes
    • Develop the roadmap (strategic plan) of the next steps to promote our ITSM
    • Work with faculties and services for the integration of their services into TOPdesk
    • Development of new business processes related to the tool
    • Implementation of best practices in the use of an ITSM system
    • Propose standardized business processes (VP service, information structure, etc.)
    • Propose the mandate of a change management committee for this product (definition of the role of the committee, etc.)
    • Organization of the processes surrounding the support of TOPdesk and the various requests that we receive
    Note: The selected candidate will be provided a laptop to be used exclusively for work on corporate projects and tasks.

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.
    We thank you for your interest in Maplesoft Group and wish to advise that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!