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    Title Asset & Configuration Management Analyst
    Location Ottawa, ON
    Start Date 10-13-2020
    Language English
    Salary Negotiable
    Security Clearance Reliability Status
    Duration 6+ months
    Date Posted 09-30-2020
    Job ID 11983
    Recruiter Email
    Maplesoft Group is currently seeking an Asset and Configuration Management Analyst to join one of our clients located in Ottawa


    The Asset & Configuration Management Service Provider is accountable for the integrity of the CMDB. This includes but is not limited to:
    • Be a Subject Matter Expert for Configuration Management
    • Ensures that all CIs are recorded in the CMDB and that the information is complete and accurate
    • Reviews and validates updates to the CMDB and creates exception reports when applicable
    • Validates the compliancy of CI changes to CMDB from automated sources with Configuration Management process policies
    • Carries out manual changes to CMDB by documenting and validating CI updates using approved excel load file template + requesting CI loads from CMDB System Administrator
    • Handles, analyses and correct any data incident regarding the CMDB
    • Carries out CMDB update task in the change management workflow
    • Maintains baseline structures and approves baseline updates
    • Initiates actions following non-compliant CMDB changes
    • Executes configuration audits, initiates and tracks corrective actions for non-compliant CIs
    • Develop and maintain configuration policies and procedures.
    • Updates and publishes the audit report to CM Domain Owners
    • Responsible for the various reports of the Configuration Management function

    Specific Project Requirements
    • Bring the CMDB to a foundational point where it could be used to build subsequent enhancements according to the Configuration Management roadmap
    • Create policies and procedures related to Configuration Management
    • Train personnel in policies and procedures related to Configuration management
    • Create relevant reports demonstrating outcomes have been achieved and could be leveraged in a continual service improvement fashion
    Top Skills Required
    • Process skills: Ability to define manageable CM processes (checkout/check-in, merge, build, release, etc.) and implement them
    • Customer service and communication skills:  Ability to work with users while resolving their issues and gathering CM data
    • Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively
    • Bachelor degree in computer science or equivalent
    • 10 years working experience in IT operations
    • Knowledge of ITIL service management frame work
    • Excellent verbal, written and technical communication skills to interact with individuals from various levels and departments
    • Working knowledge of Microsoft Office suite
    • ITIL certification
    • Working knowledge of fundamental operations of IT service management relevant software (ex: Cherwell, HPSM, UCMDB, others)
    • Configuration Management tools in complex distributed environment
    • Experience in data modeling, asset and inventory management.
    • Experience in change management ITIL process
    • Knowledge of corporate organization structure: operational environments & processes


    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors.


    All employment decisions are made based on business needs, job requirements, and individual qualifications.

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at
    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!