Job Title: Bilingual Service Desk Analyst
Contract Length: 12 Months
Location: On-site in Calgary, AB
Federal Government Clearance Level Required: Secret Clearance (Level II)
Vacancy Type:
☐ New Position
________________________________________

About Us:
Maplesoft Group is currently seeking a bilingual on-site Service Desk Analyst for our client.

________________________________________

Key Responsibilities:
• Provide first-level investigation and diagnosis for hardware and software issues
• Log all user interactions (incoming and outgoing) into the client's call-management system
• Establish a course of action to correct issues, provide information to users
• Install, move or set up, and provide ongoing support and troubleshooting assistance to all
employees for desktop, laptop and/or peripherals
• Provide deskside support for calls that cannot be resolved over the telephone or via remote 
management
• Deliver the highest quality of customer service to the users within service levels
• Participate in the creation and ongoing maintenance of a knowledge base on technical issues
• Other related activities and deliverable, as required 
________________________________________

Required Qualifications
• University degree or a college diploma in information technology
• A minimum of one (1) year of recent work experience in an information technology service desk, 
operational environment
• A minimum of three (3) years of demonstrated customer service experience
• Must be bilingual (French/English)
• Must currently hold a VALID Secret Clearance (Level II)
________________________________________

Preferred Qualifications (Optional)
• Excellent customer service skills
• Demonstrated experience interacting with individuals at various levels in an organization
________________________________________

Compensation 
Salary Range: $25.00 – $50.00 per hour
________________________________________

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.
Please note that data collected by the Company may be stored or processed on servers located outside of Canada.
________________________________________

Application Submission Details
Submission Deadline:
Tuesday, March 3 2036 12:00pm EST

How to Apply:
Submit your resume (and cover letter) to:
• info@maplesoftgroup.com
Or
• https://www.maplesoftgroup.com/Careers/Career-Opportunities
________________________________________

Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.