SMGBM 032026
Job Title: Small Market Group Benefits Manager (Third-Party Administrator Experience)
Contract Length: Permanent
Location: Hybrid - Guelph, ON
Federal Government Clearance Level Required: None
Vacancy Type:
☐ New Position
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About Us:
Maplesoft Group is currently seeking a hybrid Small Market Group Benefits Manager with Third-Party Administrator Experience for our client.
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Position Summary:

The Group Benefits Manager is responsible for the end-to-end administration, implementation, and ongoing servicing of group benefit plans for assigned clients. This role acts as a senior subject-matter expert and primary escalation point for clients, advisors, insurers, and internal stakeholders. The ideal candidate brings strong Third-Party Administrator (TPA) experience, a deep understanding of group benefits administration, and the ability to manage complex client portfolios with accuracy, professionalism, and accountability.
This role plays a critical part in ensuring operational excellence, client satisfaction, and compliance across all aspects of group benefits delivery.

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Key Responsibilities:
Client Servicing & Plan Administration
• Act as a senior point of contact for assigned clients, benefits advisors, and insurer partners, ensuring consistent, high-quality service delivery.
• Manage full-cycle group benefits administration, including:
o New hire enrollments and plan member onboarding
o Employee terminations and coverage changes
o Life event changes (marriage, dependents, status changes)
o Salary updates impacting benefit calculations
o Eligibility tracking and maintenance
• Oversee premium billing processes, including reconciliation, variance investigation, and billing adjustments.
• Interpret and apply plan design provisions, insurer contracts, administrative services agreements, and internal policies to ensure accurate and compliant processing.
• Handle escalated claims inquiries and complex service issues, working closely with insurers and internal teams to achieve timely resolution.
• Prepare and support ongoing reporting requirements, renewals, audits, and compliance reviews.
• Maintain accurate client records and documentation, ensuring data integrity across systems.
• Proactively identify risks, trends, or service gaps and recommend solutions to improve the client experience

Group Implementations & Transitions
• Lead and support the onboarding and implementation of new and existing group benefits clients, including:
o Data collection and validation
o File setup and system configuration
o Carrier coordination and policy issuance
o Plan setup and eligibility rules
• Collaborate with internal teams (operations, technology, finance, advisors, and service teams) to ensure seamless client transitions and adherence to implementation timelines.
• Manage implementation project plans, tracking milestones, risks, and dependencies.
• Coordinate and support client orientation sessions, system demonstrations, and administrator training.
• Ensure accurate documentation handovers and readiness for post-implementation servicing.

Leadership & Stakeholder Collaboration
• Serve as a trusted advisor to clients and internal partners by providing guidance on plan administration best practices.
• Support and mentor junior team members by sharing expertise and reinforcing service standards.
• Liaise with insurance carriers to resolve escalated issues, monitor service level agreements, and coordinate ongoing operational requirements.
• Participate in continuous improvement initiatives focused on process efficiency, automation, and service quality.
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Required Qualifications:
• 5+ years of progressive experience in group benefits administration, preferably within a TPA, benefits consulting, or insurance environment.
• Strong working knowledge of group benefits plans, including health, dental, life, disability, and ancillary benefits.
• Demonstrated experience managing client relationships and complex benefit plan structures.
• Proven ability to interpret contracts, plan texts, and insurer policies.
• Experience leading or supporting group benefits implementations and transitions.
• Familiarity with benefits administration systems and data management processes.
• The ideal candidate can manage teams well, provide guidance, create something from nothing, focus on documentation and be that support for their teams.
• Strong understanding of the small market group benefits world
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Preferred Qualifications:
• Strong attention to detail and high standards for accuracy and compliance.
• Excellent client service, communication, and relationship management skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to handle escalated and sensitive issues.
• Project management mindset with the ability to coordinate across multiple stakeholders.
• Professional judgment and discretion when handling confidential information.
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Compensation
Salary Range: $85,000 – $125,000 per year
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Benefits:
• Comprehensive benefits package
• Wellness benefits with carry-forward
• Defined contribution pension plan
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Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.
Please note that data collected by the Company may be stored or processed on servers located outside of Canada.
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Application Submission Details
Submission Deadline:
Friday, March 13, 2026, 12:00pm

How to Apply:
Submit your resume and cover letter to:
• info@maplesoftgroup.com
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Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.