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    Title Manager
    Location Ottawa
    Start Date 03-11-2022
    Language English
    Salary Negotiable
    Security Clearance NA
    Duration Permanent
    Date Posted 03-11-2022
    Job ID 12519
    Recruiter Email
    Maplesoft Group is currently seeking a Manager for a permanent position with one of our private sector clients located in Ottawa

    Scope of Work:
    Manager Data Analytics and Integrations

    Reporting to the Director IT, Business Services Group (BSG), the Manager Data Analytics and Integrations (DAI) is responsible for managing the DAI team that supports databases, integrations, and analytics within Brookfield Renewable’s BSG.

    Responsibilities:

    •Develop an in-depth understanding of how user groups utilize applications and services provided by the DAI team.

    •Provide end to end oversight and accountability for the technology in the DAI portfolio.

    •Ensure that project work for DAI technology is properly scoped and meets business objectives with a high degree of quality and is aligned with industry best practices.

    •Review team deliverables to ensure quality and adherence/compliance with functional standards and IT processes.

    •Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services. 

    •Act as the primary point of contact for IT engagement and escalations for DAI technology and/or business processes.

    •Partner with business leaders and other IT teams on options to solve business problems including business requirements, solution options and approach; incorporate these components into a business case when required.

    •Ensure that the applications and technology are properly supported and that all tickets are resolved within defined SLAs.

    •Oversee the management of the queue of incidents and service requests assigned to the team.

    •Provide subject matter expertise, support and guidance to functional resources on assigned work to change or enhance applications and technology in the portfolio, ensure that team members are fully allocated and bring on third party resources as required.

    •Ensure career development for the team

    •Provide input into the application and technology road-map process and maintenance in the DAI domain.

    •Partner with peers in the implementation and maintenance of cross functional and Enterprise solutions.

    •Build out the roadmap to support growth of the data analytics service offering.

    •Ensure compliance with SOX (Sarbanes Oxley) standards and policies and participate in compliance reviews for SOX and internal audit. 

    •Manage relationships and services with vendors

    •Perform other activities as assigned such as vendor RFP's, special projects, etc.

    •Manage and regularly report on the annual BSG IT Operational budget.


    Requirements:

    •IT support management experience. 

    •Demonstrated knowledge of managing IT tickets, incident management and tracking.  

    •Ability to work effectively with users and IT Teams and to build broad consensus related to DAI supported applications.

    •Strong knowledge of formal change management processes (ITIL).  

    •Strong communication, interpersonal and ability to influence others to achieve results.

    •Excellent attention to detail, organized and have a process-driven approach to problem-solving as well as the ability to effectively multi-task in a fast-paced environment.

    •Advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner.

    •Experience interacting with stakeholders managing and coordinating projects. 

    •Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset  

    •Ability to provide periodic 24/7 on-call support 
     

    Qualifications:

    •Bachelor’s Degree in Computer Science and/or Information Systems, or equivalent work experience.

    •10+ years overall IT experience; 3+ years in a functional or delivery leadership role.

    •Experience with business analysis, quality assurance, and resource management methodologies and best practices.

    •Experience executing the functional components of IT solutions using a structured methodology.

    •Knowledge of analytics, database, and integration an asset, Team Lead, Solutions Architect

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

    All employment decisions are made based on business needs, job requirements, and individual qualifications. 

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!


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