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At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

To be considered for new opportunities please send us your resume at info@maplesoftgroup.com

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    Title Coordinator
    Location Ottawa
    Start Date 03-11-2022
    Language English
    Salary Negotiable
    Security Clearance NA
    Duration Permanent
    Date Posted 03-11-2022
    Job ID 12519
    Recruiter Email
    Maplesoft Group is currently seeking a Coordinator for a permanent position with one of our private sector clients located in Ottawa

    Scope of Work:
    Coordinator, Data Analytics and Integrations

    Reporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.

    Responsibilities 

    •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications

    •Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services

    •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets

    •Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team

    •Prepare materials/documentation for stakeholders’ status meetings

    •Ensure the (project) management for small projects and initiatives

    •Plan, organize and execute the activities relating to the deployment of IT releases

    •Negotiate deliverables/priorities with key stakeholders.

    •Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit.

    •Provide periodic 24/7 on-call support operation plus after-hours coverage

    •Provide support, coaching and mentoring to DAI team members

    Requirements 

    •IT support related coordination experience required

    •Experience in assigning tasks to team members and monitoring progress to meet specific deadlines

    •Demonstrated knowledge of managing IT tickets, incident management and tracking

    •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications

    •Demonstrated knowledge of using a service desk ticketing system, incident management and tracking

    •Ability to negotiate and influence others in a collaborative way

    •Strong knowledge of formal change management processes (ITIL)

    •Excellent attention to detail and the ability to effectively multi-task

    •Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner

    •Experience managing projects

    •Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset

    •Flexible and capable of working in a dynamic fast paced environment

    •Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving

    •Strong communication, interpersonal and managerial skills;

    •Ability to provide periodic 24/7 on-call responsibilities

    Qualifications 

    •Post-secondary degree or certification in Information Technology

    •ITIL certification an asset

    •Knowledge of analytics and integrations an asset

    •Minimum 2 years of experience as team lead or supervisor in an IT application support environment

    •Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

    All employment decisions are made based on business needs, job requirements, and individual qualifications. 

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!


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