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Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

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    Title ServiceNOW Developer
    Location Ottawa, ON - Hybrid
    Start Date 04-10-2023
    Language English
    Salary Negotiable
    Security Clearance Enhanced Reliability
    Duration 12 Months with possibility of extension
    Date Posted 03-09-2023
    Job ID 12877
    Recruiter Email
    Maplesoft Group is currently seeking a ServiceNOW Developer for our Federal Government client.

    The following responsibilities are associated with the “Statement of Work” but are not
    limited to:

    Primary Responsibilities

    Under the direction of the Assistant Director Service Management and Platform (ServiceNOW):
    • Design and document ServiceNow solutions, enhancements and changes based on business
    requirements related to the ITBM module
    • Document key technical decisions, issues, and enhancements
    • Design and develop interfaces between ServiceNOW and Bank financial systems
    • Support the development lifecycle (Design, Develop, Test, Deploy & Maintain)
    • Develop changes on ServiceNow platform through scripting, configurations and other development
    • Create a technical project plan with key milestones and providing status updates
    • Prioritize functional and technical requirements
    • Participate in business process redesign workshops and providing technical feasibility assessments related
    to the ServiceNow platform
    • Work closely and facilitate discussions with internal business clients to clarify requirements and convert
    them into technical and functional requirements
    • Report progress on development work and keep track of decisions, issues, enhancements through the
    entire development lifecycle
    • Assist in resolving technical issues
    • Work with the support team to ensure transition from development to operation
    • Communicate and collaborate with project team members and key stakeholders throughout the project
    • Other related activities and deliverables, as required

    Required Qualifications & Skills
    The Consultant should have the following qualifications and skills:
    • University degree or college diploma in business, public administration, statistics or a related field
    • A minimum of three (3) years of demonstrated experience as a developer for ServiceNow ITBM module
    • Demonstrated experience with different ServiceNow module (including, but not limited to ITSM, ITOM,
    ITBM, SAM Pro, HR, SecOps)

    Additional Qualifications
    The following will also be considered:
    • Demonstrated ability to use data and information to inform problem solving in relation to building
    systems and infrastructure
    • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
    • Demonstrated experience working and leading discussions with a broad set of stakeholders

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

    All employment decisions are made based on business needs, job requirements, and individual qualifications. 

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at

    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!