Maplesoft Group is currently seeking a Domestic IT Service Delivery and Support Optimization for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not limited to:

•          Develop, validate, and sequence improvement initiatives and projects into a coherent program of change to maximize benefits and performance gains;

•          Align/integrate the Service Support and Delivery optimization roadmap program of change activities with other related branch and departmental initiatives and projects;

•          Promote the completeness and quality of the service support data and information, enhance reporting capability, and evolve business analytics leading to improved data-driven and evidence-based decisions;

•          Develop and improve workflows, processes, and procedures for standardized performance;

•          Drive adoption of changes through communications, change readiness assessments, roles and organizational alignment, training, and stakeholder engagement;

•          Conduct focus groups, interviews and surveys, organizational assessments, business, and service delivery capability assessments, change readiness assessments, impact assessments including determining the implications of the change on people, services, and organizational and governance structures;

•          Manage the program of change projects and initiatives and regularly report on progress and realization of expected benefits and gains; and

•          Stabilize operations following change implementation and establish a continuous performance improvement culture and approach.

 

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

All employment decisions are made based on business needs, job requirements, and individual qualifications. 

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.