Why be a part of Maplesoft Group?

Maplesoft implements TimeLive for Electronic time tracking.

Please view the demo below on how to enter and approve time.

Watch Video - TimeLive - Timesheet Entry Demo
Watch Video - TimeLive - Timesheet Approval Demo

Do you want to work in a dynamic environment where your contributions count?

At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

To be considered for new opportunities please send us your resume at


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    Title Domestic IT Service Delivery and Support Optimization
    Location Ottawa, ON
    Start Date 11-14-2023
    Language English
    Salary Negotiable
    Security Clearance Level 2 - Secret
    Duration 12 Months with possibility of extension
    Date Posted 11-14-2023
    Job ID 13140
    Recruiter Email
    Maplesoft Group is currently seeking a Domestic IT Service Delivery and Support Optimization for our Federal Government client.

    The following responsibilities are associated with the “Statement of Work” but are not limited to:

    •          Develop, validate, and sequence improvement initiatives and projects into a coherent program of change to maximize benefits and performance gains;

    •          Align/integrate the Service Support and Delivery optimization roadmap program of change activities with other related branch and departmental initiatives and projects;

    •          Promote the completeness and quality of the service support data and information, enhance reporting capability, and evolve business analytics leading to improved data-driven and evidence-based decisions;

    •          Develop and improve workflows, processes, and procedures for standardized performance;

    •          Drive adoption of changes through communications, change readiness assessments, roles and organizational alignment, training, and stakeholder engagement;

    •          Conduct focus groups, interviews and surveys, organizational assessments, business, and service delivery capability assessments, change readiness assessments, impact assessments including determining the implications of the change on people, services, and organizational and governance structures;

    •          Manage the program of change projects and initiatives and regularly report on progress and realization of expected benefits and gains; and

    •          Stabilize operations following change implementation and establish a continuous performance improvement culture and approach.


    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

    All employment decisions are made based on business needs, job requirements, and individual qualifications. 

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at

    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!