Why be a part of Maplesoft Group?

Maplesoft implements TimeLive for Electronic time tracking.

Please view the demo below on how to enter and approve time.

Watch Video - TimeLive - Timesheet Entry Demo
Watch Video - TimeLive - Timesheet Approval Demo

Do you want to work in a dynamic environment where your contributions count?

At Maplesoft, we value the contributions of all our employees and contractors. We listen and act upon suggestions, advice, and innovative ideas to further our strategic vision. In turn, Maplesoft contributes to the communities where we live and operate. We think globally, but act in our own backyards.

Build your future with Maplesoft’s exciting technologies, deep partnerships, personal approach to consulting services, professional development opportunities and exciting company culture.

To be considered for new opportunities please send us your resume at


  • Filename

    Title Technology Service Desk Analyst Services (Hybrid)
    Location Ottawa, ON - Hybrid
    Start Date 12-04-2023
    Language Bilingualism in both official languages (English and French)
    Salary Negotiable
    Security Clearance Reliability Status
    Duration 12 Months
    Date Posted 11-14-2023
    Job ID 13141
    Recruiter Email
    Maplesoft Group is currently seeking a Technology Service Desk Analyst Services (Hybrid) for our Federal Government client.

    The following responsibilities are associated with the “Statement of Work” but are not limited to:

    •          Answering Service Desk Calls/Emails and provide follow up to reported issues.

    •          Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.

    •          Providing technical support for our Microsoft Office, CRM, ERP and telephone systems.

    •          Performing daily checklist to ensure that all systems are operational.

    •          Support the roll out of new and existing applications.

    •          Running reports to analyze common end user problems.

    •          Involvement in various projects for the Infrastructure and End User Service Teams.

    •          Provide educational and support information for our systems through various mediums.

    •          Build relationships with customers both in person and over the phone.

    •          Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, O365, network, smartphones/tablets, AV systems, enterprise applications/systems.

    •          Contribute to team innovation through ideas for process improvement and efficiency.

    •          Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.

    •          Document all problems and solutions in the Service Desk Tracking System

    •          Be available to work rotating schedules which include evenings, weekends, and holidays.

    Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

    Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

    All employment decisions are made based on business needs, job requirements, and individual qualifications. 

    We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at

    We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

    Are you interested in a career with Maplesoft Group? Please see our Career Opportunities page!