Maplesoft Group is currently seeking a Computer Services - Application Support (Senior Level) for our Federal Government client.

Tasks and Responsibilities include, but are not limited to the following:
 
General tasks:

• Expected to be able to troubleshoot and document hardware and software related 
problems;
• Expected to perform computer system cyclical replacement, involving interviews with 
the client to ensure all software is installed on the new computer and to ensure all 
necessary client files will be copied to the new computer. Coordination of hardware 
installations to perform installs may be requested;
• will ensure any client requests are completed to the clients' satisfaction;
• required to format and install a departmentally provided operating system and/or any 
departmentally approved software as required by the client;
• required to ensure the project tracking spreadsheet and the asset management 
records are updated as per Project Manager’s instruction;
• Expected to possess very strong skills in client service and client relations as the 
workload can be heavy and clients are often faced with difficult and very limiting 
situations. These need to be treated with the utmost courtesy, understanding and 
efficiency; 
• Expected to have a strong knowledge of and be able to provide support for office 
automation tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, 
Microsoft Internet Explorer, Microsoft Outlook;
• responsible for entering the information related to these incidents/requests into the 
departmental incident and problem tracking systems, which includes 
properly documenting and escalating problems to higher levels within the support 
structure of the organization if they cannot resolve them with their knowledge, 
experience and provided tools within a timely manner.
• Responsible for complex information management and information technology (IM/IT) 
problem troubleshooting, resolution and escalation as they pertain to the 
Department’s global IM/IT infrastructure and its respective software and hardware. 
This would include the Department’s unclassified and secure networks. 
• Required to troubleshoot and document hardware and software related problems 
associated with various Departmental mobility tools such as laptops, remote 
connections/network access, and virtual private networks;
• Required to perform computer system replacements, involving interviews with the 
client to ensure all software is transferred to the new computer and to ensure all 
necessary client files will be copied to the new computer. Coordination of hardware 
installations to be performing installs may be requested;
• will ensure any client requests are completed to the clients' satisfaction;
• expected to have a knowledge of and be able to provide support for smartphones, 
i.e., iPhone, Android devices; etc.;
• Performing IT moves related functions such as computer (including peripherals) 
disconnect and reconnects;
• The resource(s) may be required to work at an IM/IT Resource Center. This is over 
the counter service where clients come to get help with their IT requirements, e.g. 
smartphones, laptops, password resets, building and loaning of laptops etc.


Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

All employment decisions are made based on business needs, job requirements, and individual qualifications. 

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.

 

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