Maplesoft Group is currently seeking a Senior Applications Architect for our Provincial Government client.


Tasks and Responsibilities include, but are not limited to the following:

- Lead the design and implementation of scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, workflows, integration hubs) and OpenText (content services, case management, records, and document workflows).
- Define and maintain solution architectures that enable hybrid integration across SaaS platforms, legacy applications, and cloud infrastructure (e.g., Azure).
- Translate complex business requirements into modular application designs, leveraging configuration over customization within platforms like ServiceNow and OpenText.
- Design and oversee integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks.
- Develop architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.
- Define governance and configuration standards for platform administration, including access control, metadata standards, and system lifecycle practices.
- Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs, compliance requirements, technical architecture, and long-term scalability.
- Work closely with enterprise architects, delivery teams, product managers, and vendors to ensure architectural alignment across initiatives.
- Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure, SharePoint, Microsoft 365, and other digital platforms.
- Guide solution implementation teams through sprint planning, backlog refinement, and technical validation processes.
- Ensure SaaS solutions align with enterprise governance (e.g., GO-ITS), data classification standards, and information lifecycle policies.
- Contribute to business case development, procurement processes (e.g., RFBs/RFIs), and vendor evaluations with architectural insights.

Required Qualifications & Experience:

- 8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms.
- Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and/or OpenText.
- Experience architecting workflow automation, records/document management, and case management systems in a SaaS context.
- Familiarity with Azure or similar platforms for hybrid integration, identity federation (Azure AD), and secure access models.
- Strong understanding of integration patterns and tools (e.g., RESTful APIs, webhooks, middleware, iPaaS platforms).
- Proven ability to design scalable, modular, and maintainable solutions with a focus on configuration over code within SaaS ecosystems.
- Deep understanding of data privacy, retention, and security considerations in public sector SaaS deployments.
- Demonstrated experience working in structured delivery environments using Agile and iterative delivery models.
- Experience with public sector or regulated environments is a strong asset.

Desirable Skills:

- Certification in ServiceNow System Administration or Implementation Specialist, and/or OpenText Content Server/ECM platforms.
- Familiarity with ITIL, BPMN, or process mapping techniques for workflow design.
- Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications.
- Knowledge of Ontario Government I&IT directives
- Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange.
- Knowledge of metadata structures, data dictionaries, and enterprise content governance models.
- Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.

Core Competencies:

- Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture.
- Clear communicator with the ability to engage and influence executive, business, and technical stakeholders.
- Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations.
- Able to work across multiple domains and technologies, bringing structure to complexity.
- Strategic thinker with a strong sense of architecture governance and solution lifecycle management.
 
Education:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field is required.
- Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.
- nsights.



Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

All employment decisions are made based on business needs, job requirements, and individual qualifications. 

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.