Maplesoft Group is currently seeking an Intermediate Technical Analyst (D365 Finance and Supply Chain ERP) for our Federal Government client.

Tasks and Responsibilities include, but are not limited to the following:

General:
• Ensure appropriate security, confidentiality, client regulations, information safeguarding practices 
and delivery of confidential information is adhered to at all times during the course of work with 
the client.

Category Specific:
• Perform a variety of network problem analysis and monitoring tasks, monitor network 
management systems and respond appropriately to user requests and problems
• Perform initial problem analysis and triage problem to other appropriate staff when appropriate
• Maintain liaison with network users and technical staff to communicate the status of problem 
resolution to network users; log and track requests for assistance
• Develop, implement, and/or participate in the preparation of procedure manuals and 
documentation for help desk use; conduct periodic user satisfaction surveys and track user 
problem trends; make recommendations for improvements to the network systems and create 
reports based on information provided from user surveys and trends
• Develop, implement, and/or participate in the distribution of network related information to users 
to include information such as help desk procedures and network handbooks
• Participate in the development of a comprehensive training plan for help desk procedures; assist 
in training personnel providing backup coverage
• Participate in on-site installations of network systems for users
• Perform other related duties incidental to the work described herein
• Coach, mentor and train the organization to perform any of the above
Specialties could include but are not limited to:
• Software knowledge in MS Office, SharePoint, Dynamics AX/D365 ERP, Web Technologies, 
Help Desk Ticket Management Software (e.g., Footprints / Remedy / Service Now), Windows 7 / 
10, PowerShell, InTune and SCCM

Deliverables may include:
• Provision of required documentation to perform the responsibilities listed above including reports 
as requested.

Levels:
Senior: Possesses a minimum of four (4) years’ professional work experience in the field.
Intermediate: Possesses a minimum of two (2) years’ professional work experience in the field.


Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

All employment decisions are made based on business needs, job requirements, and individual qualifications. 

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.