Maplesoft Group is currently seeking a Technology Specialist/Developer for our client.

Tasks and Responsibilities include, but are not limited to the following:

• Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes. • Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.
• Maintain the health of the CMDB and ensure data integrity through Discovery and integrations. 
• Collaborate with stakeholders to gather requirements and translate them into technical solutions. 
• Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access. 
• Monitor system performance and conduct regular maintenance, upgrades, and patching. 
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications. 
• Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform. 
• Create and maintain documentation for configurations, processes, and procedures. 
• Train our internal IT technology teams as needed and provide guidance on ServiceNow best practices. 

Deliverables: 
• ServiceNow instance setup and environment configuration 
• ITSM, ITOM, HRSD module activation and configuration 
• Role-based access control matrix and ACL implementation 
• Scheduled maintenance plan (patching, upgrades, backups) Custom Development & Integrations 
• Custom applications built using ServiceNow Studio 
• Scripted REST/SOAP integrations with third-party systems 
• Scoped application packages with update sets 
• API documentation for integrations CMDB Health & Data Integrity 
• CMDB data model validation and normalization 
• Discovery configuration and credential setup 
• Integration maps for asset and configuration data sources 
• CMDB health dashboard and periodic audit reports Technical Artifacts Workflows & Automation 
• Flow Designer workflows for ITSM/HRSD processes 
• Business rules, client scripts, and server-side scripts 
• UI policies and UI actions for enhanced user experience 
• Notification templates and event triggers 

Performance & Monitoring 
• System performance baseline and monitoring dashboards 
• Scheduled jobs and cleanup scripts 
• Upgrade testing and validation checklist 
• Performance tuning recommendations Documentation & Training Documentation 
• Configuration guides for each module and integration 
• Standard Operating Procedures (SOPs) for platform usage 
• Troubleshooting playbooks for common issues 
• Change management and release documentation 
• Training materials for IT teams (slide decks, videos, labs) 
• Role-based user guides for ServiceNow modules 
• Best practices handbook for developers and admins 
• Live or recorded training sessions with Q&A Stakeholder 

Engagement Collaboration & Requirements 
• Stakeholder interview summaries and requirement traceability matrix 
• Functional and technical design documents 
• Approval workflows and sign-off templates 
• Feedback loop and enhancement backlog 

Qualifications and Experience: 
• Minimum 3-5 years of hands-on experience with ServiceNow administration and development. 
• Experience managing ServiceNow upgrades and patching cycles. 
• Proficiency in JavaScript, HTML, CSS, and REST/SOAP web services. 
• Experience with ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. 
• Familiarity with ServiceNow Discovery, MID Servers, and integrations. 
• Strong understanding of ITIL framework and service management processes. 
• Experience with Agile/Scrum methodologies. 
• Strong analytical and problem-solving abilities. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and in a team environment. 
• Detail-oriented with strong organizational skills. 

Mandatory Certifications: 
- ServiceNow Certified System Administrator (CSA) (Proof of Certifications must be submitted) 

Nice to have Certifications: 
• ServiceNow Certified Application Developer (Proof of Certification must be submitted) 
• ITIL Foundation Certification (Proof of Certification must be submitted) 
• ServiceNow Implementation Specialist (for specific modules like ITSM, HRSD, etc.) (Proof of Certification must be submitted) 

Work Location: 
Hybrid Work Mode: The client supports a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected. This arrangement allows for a blend of in person and hybrid work that adapts to support both project priorities and flexibility and is subject to change over time. Consultants must attend at the designated RoP location on their first day of their contract, and on their final date of their contract. All other days worked in the RoP office will be determined between the Hiring Manager and the Consultant to support the Project. 24 hours notice will be provided to the VOR Consultant for required onsite work outside of the expected two days per week established at the beginning of the contract term between the Hiring Manager and the Consultant.


Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.  Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

Maplesoft Group is committed to having a diverse, representative workforce and continuing to build an inclusive environment. We encourage applications from all qualified individuals. Maplesoft Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal peoples or any other legally protected factors. 

All employment decisions are made based on business needs, job requirements, and individual qualifications. 

We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Please let us know if you require accommodations at any stage of the recruitment process. We can be reached at Maplesoft Info at info@maplesoftgroup.com.

We thank you for your interest in Maplesoft Group and wish to advise you, that only candidates under consideration will be contacted.